Delivery
All deliveries can take up to ten working days, but most products are usually
dispatched within one working day.
No liability will be attached to Tool Supplies Ltd if delivery periods or dates
are not met for any reason.
All deliveries are to ground floor access only.
Claims for non-delivery must be notified to Tool Supplies Ltd in writing within 7
days of the invoice date.
Claims for damaged goods on delivery must be notified to Tool Supplies Ltd within
24 hours by telephone and confirmed within 48 hours by e mail stating
any damages and/or defects of the goods received from the carrier.
Warranty information
Items purchased from Tool Supplies Ltd are covered by the manufacturers warranty
where applicable. Contact Tool Supplies Ltd for more information before purchase
if this is a consideration.
Tool Supplies Ltd reserve the right to
withdraw this guarantee, should damage arise from poor use.
Nothing in these Conditions shall operate to add to vary or alter the
terms and conditions of the manufacturer.
Your statutory rights are unaffected.
Returns
All goods are non-returnable unless they are faulty or damaged upon
delivery.
Customers should ensure that the product that they are ordering is
suitable for their requirements and no responsibility is placed with Tool
Supplies Ltd for their decision.
Goods that have been incorrectly ordered will only be accepted for
return with prior approval from Tool Supplies Ltd.
Customers are responsible for obtaining proof of delivery and receipt
of returned goods.
Before returning any goods the Customer must contact Tool Supplies Ltd to obtain a
returns number.
All refunds will be issued upon receipt of returned goods.
Where applicable postal or carriage charges are not refunded in the
event of a customer returning goods and are the responsibility of the
Customer.
